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RETURN & REPAIR
RETURN
1. Pack the item
Please package the item in the original box.
2. Sending the return
Please return your order via the Swiss Post (subject to charge).
Upon postage, you will receive a receipt from the post office. Keep the receipt. In case the package should be lost, we can only credit your account upon presentation of this receipt.
Please use the following return address:
A. & J. Stöckli AG
Ennetbachstrasse 40
CH-8754 Netstal
3. Crediting the return
Depending on your preference, we will refund the total amount within seven days upon receipt of the goods or exchange the product for a new one. The returns are shipped at the expense of the buyer.
REPAIR
We will do our best that Stöckli products fulfil your requirements. Does your product still have a valid warranty? Then this service is free. If not, then we will be happy to send you a quotation.
For customers from Switzerland and the Principality of Liechtenstein
1. Pack the item
Please package the item in the original box.
2. Enclose the repair form
The repair form helps us to organize the repair. To do this, download the form and fill it out so that we know immediately how we can help you. Then print it out and enclose it with the product.
Download repair form CH/FL
3. Sending the return
Please return your order via the Swiss Post (subject to charge).
Upon postage, you will receive a receipt from the post office. Keep the receipt. In case the package should be lost, we can only credit your account upon presentation of this receipt.
Use the following address if you send the item from Switzerland or the Principality of Liechtenstein:
A. & J. Stöckli AG
Ennetbachstrasse 40
CH-8754 Netstal
For customers from the rest of Europe
The conditions of the service centre apply. Use the following address if you send the item from a country outside of Switzerland and the Principality of Liechtenstein:
Stöckli Servicecenter
Servicecenter-Zimmermann OHG
Tullastrasse 84
DE-79108 Freiburg
www.servicecenter-zimmermann.de
stockli@servicecenter-zimmermann.de
+49 761 507 117
Do you have more questions?
Contact us using the contact form or use one of the following options.